Support
Something broken, something confusing, or a question about your subscription? Write to us.
Email us
suporte@trymetrum.comTell us your account email, which device you are on, and what you expected to happen. That is usually enough for us to reproduce it.
We answer within two business days.
Common questions
How do I cancel Metrum Pro?
If you subscribed on iPhone, open the Settings app, tap your name, then Subscriptions, and cancel Metrum there. Deleting the app does not cancel it. If you subscribed on the web, cancel from your account settings.
I subscribed but the app still shows the free plan
Open Profile → Subscription and tap Restore purchases. Make sure you are signed in to the same Apple Account you bought with. If you paid on the web, sign in to the app with the same Metrum account.
Can I use one subscription on iPhone and on the web?
Yes. Metrum Pro is tied to your Metrum account, so a subscription bought in either place unlocks both, as long as you sign in with the same account.
How do I get a refund?
Purchases made on iPhone are handled by Apple — request a refund at reportaproblem.apple.com. For purchases made on the web, email us.
How do I delete my account?
In the iPhone app, go to Profile → Account → Delete account. On the web, go to Settings. This removes your account and its data from our backend, and cannot be undone.
I found a bug
Please email us with what you did, what happened, and what you expected. A screenshot helps a lot.